GENERAL SYSTEM TERMINOLOGY
Technical Support – The service provided by MFS to deal with technical questions and problems with FRED, SuperFRED, EasyRO™, Wndows Operating System©, Windows© Networking, and Windows© Printing to name a few examples.
Problem – Statement by the Customer to describe a situation with their vehicle.
Recommend – Statement by the shop representative to describe a repair or service that should be performed on their vehicle.
Labor – Statement describing a specific task that was performed on a vehicle.
Parts – The pieces that are replaced on a vehicle during a repair.
Customer – The individual that the shop must deal with to conduct business.
Vehicle – The motor car that is taken to the shop for repairs.
Inventory – The quantity of goods and materials on hand; stock.
Done – The action that marks a line of LABOR as complete. When the line of LABOR is marked as DONE, the amount of time listed on that line, is posted to the Employee’s account. This action also secures the LABOR line from any further changes.
Pull – The action that marks a line in the Parts section as having the quantity of that item removed from the INVENTORY thereby reducing the number of that item in the INVENTORY. This action also secures the PART line from any further changes.
Authorize – The action that represents the approval process of repairs to the vehicle.
Tax – The amount of money that is calculated from the amounts of items that are charged on a Repair Order that are then designated as such to be paid to a governmental agency.
Payment – The amount of money that is given by the customer to be applied toward the balance of the Repair Order.
Fees – An amount of money that represents costs for a repair for incidentals to make the repair happen. Shop towels, spray lubricants, some small items like, screws, nuts, bolts, and washers are examples of incidentals.
Calendar – The area of EasyRO that shows the days, months, and years that is used for scheduling appointments.
List – A register of items.
Report – An account or summation of data that can be printed.
Spend – An action of the CASH BOX that records a transaction of money from one account to another leaving the SHOP.
Receive – An action of the CASH BOX that records a transaction of money to the SHOP.
Statement – An accounting or report showing the financial activity of an account.
Charge – An action in ACCOUNTS RECIEVABLE to add costs to an Account.
Void – An action that invalidates a previous transaction.
Adjust – An action that changes a Balance without affecting the CASH BOX.
Edit – An action to change something.
Filter – Programming code or routine to block out data that meets a particular condition.
Group – A collection of related objects
Supplier – A vendor that the Shop must deal with to conduct business on the supply side of business.
Type – A collection of specific objects.
Stock – The number of pieces of an INVENTORY item.
Memo – An area for logging comments about the item where the MEMO is located.
Markup % – A number based on a percentage of the whole number that represents an amount to add to the original amount or a decrease in the original amount.
Cost – An amount of money that represents the amount paid to a vendor for an item.
Price – An amount of money that represents the amount that the Customer must pay to the Shop for goods or services due.